Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Morrow & Grain. Throughout the site, “we,” “us,” and “our” refer to Morrow & Grain. By visiting our store or purchasing from us, you agree to these Terms of Service and the policies referenced on this website.
1. ONLINE STORE TERMS
You may use this store only for lawful purposes. You may not misuse the website, interfere with its operation, attempt unauthorized access, or transmit malicious code.
2. COFFEE PRODUCTS
We make reasonable efforts to accurately describe our coffees, including roast level, origin, blend, weight, tasting notes, grind options, images, and other product information. Coffee is an agricultural product, and characteristics may naturally vary between harvests, lots, and roasting batches. Tasting notes describe expected sensory characteristics and do not guarantee that every customer will perceive identical flavors.
3. ORDERS
Placing an order constitutes an offer to purchase. Orders are subject to payment authorization and acceptance. We may decline or cancel an order when reasonably necessary, including because of suspected fraud, pricing or inventory errors, incorrect information, or inability to fulfill the order.
4. PRICING AND PAYMENT
Prices and promotions may change without notice. The price displayed when an order is submitted will generally govern that transaction, subject to correction of obvious errors. Applicable taxes are calculated as required.
5. SHIPPING
Morrow & Grain currently ships to eligible addresses within the United States. Free standard U.S. shipping may be offered on eligible coffee orders as displayed on the storefront or during checkout. Shipping eligibility, charges, and delivery estimates displayed at checkout control the order. Delivery dates are estimates and are not guaranteed.
6. SUBSCRIPTIONS
Certain coffees may be available through recurring Subscribe & Save plans. Before purchase, the applicable recurring price, discount, delivery frequency, and billing terms will be displayed. By purchasing a subscription, you authorize recurring charges according to the plan selected until the subscription is cancelled or otherwise terminated. Subscription cancellations are governed by our Purchase Options Cancellation Policy.
7. CANCELLATIONS, REFUNDS AND ORDER PROBLEMS
Cancellation requests are subject to the cancellation window displayed by the store. Because coffee is a consumable food product, ordinary returns may not be accepted. Damaged, defective, incorrect, missing, or otherwise materially nonconforming orders will be reviewed for an appropriate remedy in accordance with our Return and Refund Policy and applicable law.
8. INTELLECTUAL PROPERTY
Morrow & Grain branding and our original text, photographs, graphics, designs, and other original store content are protected by applicable intellectual-property laws. They may not be reproduced or exploited commercially without authorization.
9. THIRD-PARTY SERVICES
Our store uses Shopify and may use third-party providers for payment processing, fulfillment, shipping, subscriptions, analytics, communications, and other store functions. Those services may also be subject to their respective terms and privacy practices.
10. DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Morrow & Grain does not guarantee uninterrupted or error-free operation of the website. Nothing in these Terms excludes warranties, remedies, consumer protections, or liabilities that cannot legally be excluded or limited.
11. PRIVACY
Personal information is handled according to our Privacy Policy and applicable law.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will be posted on this website.
13. CONTACT
Questions regarding these Terms may be submitted using the business contact information provided on the Morrow & Grain storefront.